NetballConnect Participant

NetballConnect is the platform that Netball Queensland uses to assist its community in the registration and competition aspects of Netball Activities within its jurisdiction.

To access NetballConnect, please visit https://registration.netballconnect.com.

How To Register... 

Click on the below video to see step by step instructions on How to Register via your desktop.
Video

If you have ALREADY downloaded the NetballConnect app

  1. Open the NetballConnect app
  2. Select the three dots on the bottom right-hand side of the screen
  3. Select registration(s)
  4. Select actions
  5. Select register
  6. Select the profile you wish to register
  7. Continue through to the form

If you have NOT downloaded the NetballConnect app, click on either link below to download the app

  1. Open the NetballConnect app
  2. Select to register to play, coach or umpire
  3. Find your association or club to register to
  4. Continue through to the form 

For users WITH a NetballConnect account

  • Click on the registration link provided by your club or association
    • If you have already downloaded the NetballConnect app and created an account, you can use the same username (email) and password
  • Click the name of the participant
  • Confirm the participant details are correct and update any fields if required
    • For any participants registering under the age of 18, parent/guardian details will appear. Additional parents and guardians can be added.
    • If the participant is over the age of 18, emergency contact details will appear
  • Click NEXT
  • Select your Membership Products that you wish to register for, this will reflect your club or associations competition details. If you need to register for multiple role e.g. Player and Umpire, tick the both boxes and continue, answering any additional questions.
    • If you compete in another competition and want to register and pay in one checkout, click the +Add Another Competition button. e.g. I play in a Monday Night Comp and in a Tuesday Night Comp. Find the other competition and select the membership products
    • If you only need to register for one competition, then answer any additional questions required
  • Click Add Competition and Membership
  • Complete the form and any additional information required. Once completed click Add Competition and Members
  • At this stage you can register another participant by clicking Add Another Participant. Repeat the previous steps to register
  • Once complete, apply any discount codes if applicable
  • Review the order and checkout 

For users WITHOUT a NetballConnect account

  • Click on the registration link provided by your club or association
  • Click New User - Register
  • Click New Participant Registration and select who you are registering
  • Complete the required fields in the following form
    • For any participants registering under the age of 18, parent/guardian details will appear. Additional parents and guardians can be added.
    • If the participant is over the age of 18, emergency contact details will appear
  • Click NEXT
  • Select your Membership Products that you wish to register for, this will reflect your club or associations competition details. If you need to register for multiple role e.g. Player and Umpire, tick the both boxes and continue, answering any additional questions.
    • If you compete in another competition and want to register and pay in one checkout, click the +Add Another Competition button. e.g. I play in a Monday Night Comp and in a Tuesday Night Comp. Find the other competition and select the membership products
    • If you only need to register for one competition, then answer any additional questions required
  • Click Add Competition and Membership
  • Complete the form and any additional information required. Once completed click Add Competition and Members
  • At this stage you can register another participant by clicking Add Another Participant. Repeat the previous steps to register
  • Once complete, apply any discount codes if applicable
  • Review the order and checkout 

FAQ's - Login

Login is an email address

On the login page, select reset password.  This can be done via email or SMS.

It is likely they are an existing user and have not been parent paired correctly, to fix this please follow the below steps.

1. log in to registration.netballconnect.com

2. if you notice your child's name is appearing on the left-hand side of the profile when you log in and they are using your email address, you will need to add your details as a parent in order to complete registrations successfully

- If you would like your child to have their own login, please update their email address first once you have entered your details and saved, you will be logged out for security reasons and need to log in again once you log in again, you can navigate to the registration form using Actions > Register

4. Navigate to the Personal Details Tab
5.  Click Add Parent/Guardian
6. Enter your details

FAQ's - Refunds / Deregistrations 

Refunds can be applied for by initiating a deregistration.

In the app, to initiate a deregistration, select the three dots > Registration > Registration change.

The approval of any refunds linked to the registration will be dependent on the refund policy of each organisation (Club / Association / Netball Queensland) involved in the registration.

Any approved refunds are not initiated until the deregistration is completed by Netball Queensland.  Approved refunds return to the method of payment and can take 5 - 10 working days to arrive.