It is likely they are an existing user and have not been parent paired correctly, to fix this please follow the below steps.
1. log in to registration.netballconnect.com
2. if you notice your child's name is appearing on the left-hand side of the profile when you log in and they are using your email address, you will need to add your details as a parent in order to complete registrations successfully
- If you would like your child to have their own login, please update their email address first once you have entered your details and saved, you will be logged out for security reasons and need to log in again once you log in again, you can navigate to the registration form using Actions > Register
4. Navigate to the Personal Details Tab
5. Click Add Parent/Guardian
6. Enter your details